In today's world, patients are buying experiences over things. Most offices don't have standard procedures in place when it comes to customer service/patient experience. Let us give you the capabilities, resources, and tools proven to enhance patient experience performance and make you stand out from the crowd.
How many times a day do you get interrupted with issues that are unrelated to treating patients? One of the most important steps of our process is to establish a sound management team that will increase doctor productivity and minimize distractions. We will create a management development plan that gives your team more accountability and incentivizes them to be top producers.
The most valuable asset in your business is your people. You want a team that is compatible with other team members and committed to your company's vision. Let us help to recruit the best talent that will fit your company's needs and develop a training plan that will minimize turnover, mitigate risk, and maximize success.
Many people fail to meet their goals. The biggest problem is they fail to have a plan - and a goal without a plan is just a dream. Our service will help you create a clear vision for the growth of your business and increase your team's productivity.
Build lasting, loyal customers with every interaction. Increase sales productivity and revenue. Our sales development training will greatly impact your chances of meeting revenue targets and achieving overall growth.
Improve new patient conversion rate and increase production. Treatment coordinators will learn how to overcome barriers to patients starting treatment. Training will include proper flow of a new patient exam, offering additional services, patient/doctor introductions, scripting for same day case acceptance, and a proper follow up system for patients that don’t accept treatment.
"Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark." - Jay Danzie